Vincentocoffee strives for 100% customer satisfaction. We will do whatever we can to provide you with a fresh quality product and great customer service. Should you feel the need to return an item please contact customer service within 14 days and we will arrange for return shipping at no cost to you. If you return items without contacting customer service first, you may be subject to paying the return shipping costs. You will receive a refund or exchange per your request. You can contact customer service at +370 611 15410 or send us an email.